KLM is Now Addressing IT Issue Affecting Seat Changes for Flights Worldwide: Here's All You Need To Know

KLM is currently dealing with an IT issue that is impacting flight status information for all KLM-operated flights worldwide. The issue affects flight schedules from February 14, 2025, to March 31, 2026. Passengers traveling during this period may experience some automatic seat changes, and KLM is actively working to resolve the situation. The airline has apologized for any inconvenience this may cause and is taking steps to help affected travelers.

Due to this IT problem, a limited number of passengers may have received emails about seat changes or downgrades. Unfortunately, reassigning original seats has proven difficult due to this technical issue. As a result, some travelers might find their previously reserved seats unavailable. However, KLM assures its customers that the airline is doing everything it can to resolve this and make the necessary adjustments.

If any changes made to your seat due to this problem arose, KLM shall attempt to return you to your original seat provided it is still unoccupied. Although travelers may be assigned different seats. KLM is advising all travelers to check their emails as well as their flights for any changes on a regular basis. KLM will make efforts to revert a seat to a passenger if it is unoccupied after having been assigned to another passenger.

The airline assures passengers that they will be informed if any seats become available for reassignment. In the case where a seat is unavailable, KLM recommends passengers explore other seating options and will make efforts to ensure a smooth experience.

Passengers who experience seat changes are advised to take the following steps:

KLM has issued an apology concerning disruptions to passenger travel services. They remain committed to the resolution of the outstanding issues with the updates expected to be issued in due course. The airline has reported that the challenges are being given utmost attention, and they are looking to resolve the issues in the shortest time possible. Although the challenges are taking longer that the initial estimates unrealistic timeliness assumptions, the airline is doing everything to smooth the travel experience of the passengers.