- by foxnews
- 14 Jun 2026
The airline revised its contract of carriage Feb. 27 to clarify that passengers are now required to use headphones when listening to content onboard, United confirmed in a statement to Fox News Digital.
"With the expansion of Starlink, it seemed like a good time to make that even clearer by adding it to the contract of carriage."
The policy also states that travelers who cause "loss, damage or expense of any kind" may be responsible for reimbursing the airline.
Florida-based etiquette expert Jacqueline Whitmore said of United's new headphone policy, "It's about time."
The update from United has sparked strong reactions online.
"I fly a lot on United and have never experienced this, but I would lose my mind if someone started playing it out loud," one user wrote on Reddit.
"I'd say it happens on about one-third of my trips," another replied.
Others noted that while the airline technically always had authority to address disruptive behavior, putting headphone use into the contract of carriage gives crews the ability to truly enforce it.
"Now [let's] have the same rule for airline lounges," a user wrote.
Passengers who do not have their own headphones can request a complimentary basic wired pair onboard, according to United's in-flight entertainment information.
She said she thinks what will happen from this point on is "flight attendants will give a warning before they ban passengers" due to a lack of using headphones while playing audio or video.
And "anyone who has a problem with that," she added, could "be booted out by the FAA immediately."
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