Two riders trapped more than 100 feet in air after Texas roller coaster malfunctions

"For more than 30 minutes after the ride stopped, family members reported receiving no clear updates, while witnesses said staff provided conflicting explanations, including comments that the riders 'weren't strapped in currently,'" the publicist's news release said, People magazine reported.

"A sensor triggered a ride delay," the Circuit of the Americas told Fox News Digital in a statement Saturday. "It was resolved, and the ride proceeded without incident.

"As with all amusement attractions of this sort, delays occasionally occur. We regret the inconvenience and are glad that out of the 25,000 people that have ridden the coaster, only two have this badge of courage."

The ride opened as a preview in October and will officially open next year, according to KVUE-TV.

Fox News Digital has reached out to the Austin-Travis County EMS for comment.